CWC Automatic Divers Watch Mk.2 Black with Date (SF300 AS120-D)

I've been wearing this watch for awhile now and absolutely love it! When I opened up the box and first saw it in person, I was excited as well as surprised. Surprised at how small and compact the size of the watch was. But once I got it on wrist, it just felt right. The option of getting the black bezel was just what I wanted to set this new watch apart from the others. Looks really subdued. I'm really loving the watch, and I'll be considering getting another watch in the future. And also the communication between myself and your customer service was top notch. Every email was answered thoroughly and quickly. Thanks ! If your on the fence about getting one of these watches? Just get one you'll love it too.

My watch was less than a week old and developed a PVD flaw.
CWC implied it was my fault .
I told them this was not the case and should not have happened on £1299 watch with PVD not unless you are abusing the watch not through normal wear.
I was willing to exchange for a non PVD model and refund the difference but due to their customer service which is absolutely abysmal.
I will have a refund.

I will take the relevant legal action if not and under the customer rights act 2015 goods should be satisfactory and fit for purpose. My rights have been breached because the item you sold me is faulty. I would like a full refund.

CWC have not replied to my emails which I sent and they have received the watch as o check the tracking and signed receipt and still not replied when o asked to confirm they received the watch.

Will never purchase or recommend them to my fellow military services personnel which they are supposed to issue to and if this is the way they are treating customers military or civilian is not good enough.

I have the emails of proof I sent them to CWC.

I purchased this watch for it to serve as a tool watch. I am active military, and have been wearing this watch to work (every day) for several weeks after delivery. The watch is fantastic. It's size is perfect for my wrist (7.25 in.) It is rugged, understated, but simultaneously makes me smile each time I look down at the smooth hand sweep. The only thing to look out for, in my experience with my watch, is the accuracy. I have set the time of this watch to the atomic clock on multiple occasions, and after less than 24 hours elapsed, the watch is off by several minutes. This is less than ideal, but if accuracy isn't terribly important to you, its the only gripe I have about the watch at all. Otherwise, fantastic watch in every way. I will look into ways to tune the watch to hopefully improve the accuracy ...

The best white glove service in an online watching shopping experience. I recently had to buy individual parts because i damaged a Mellor 72 at the gym. my own fault. CWC rep was able to help me with the replacement part. Shortly after I fixed the watch, I ordered an Automatic Black diver. But I am incredibly picky with handset alignment. So i contacted their customer rep again and asked if they could inspect the handset before shipping. They were able to accommodate my request and sent out a unit that's perfectly aligned. Thank you. Will shop again!