Complaints

If you are not entirely happy with your recent experience, please raise a complaint by contacting our sales team on info@cwcwatch.com, with the word 'complaint' in the subject line.

We aim to resolve your complaint as quickly as possible and, if we are able to resolve your complaint within 7 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 7 days, we will contact you to explain the reason for the delay and when we expect to issue you with a final response.